# Contact Peeps

Email [team@playpeeps.app](mailto:team@playpeeps.app) for account access, room issues, purchases, privacy requests, safety reports, technical problems, press, partnerships, or other business questions. The support team usually replies within 24 hours.

For child-safety concerns, include enough information to identify the reported account or content without forwarding illegal material. If a child is in immediate danger, contact local law enforcement first.

Purchase refunds follow the policies of the store that processed the transaction. For Apple purchases, visit [Apple refund requests](https://reportaproblem.apple.com/). For Google Play purchases, follow [Google Play refund guidance](https://support.google.com/googleplay/answer/2479637). Include your Peeps player details and a concise description when contacting the team, but never send passwords, payment-card numbers, or other sensitive credentials.